Senior Associate, Partner Network Support
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About The Position
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? We are seeking a detail-oriented and solution-focused Senior Associate, Partner Network Support to provide a broad range of support across all operational facets of our Partner Network, in order to deliver and maintain operational excellence in serving our Property Management partners. Areas of focus may be, but are not limited to, technical support and troubleshooting for property management system (PMS) networks, financial reconciliation, property change management, and generalized Flex product operations. The ideal candidate will work through partner-submitted tickets, collaborating with property management teams to resolve network-related issues effectively and efficiently. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional support experiences.
