Senior Associate, New Verticals - Merchant Strategy & Operations

DoorDash USA • Washington, DC

26d • Hybrid

About The Position

As we build New Verticals Merchant Services, we’re looking to hire a Senior Associate. You will shape the strategy and execution of a suite of software products, inclusive of go-to-market strategy, pricing and packaging, and own success metrics like Merchant NPS, growth, and retention. You will dig deep on research and analytics to understand new opportunities and trends. You’ll partner closely with a stellar cross-functional team of engineers, product managers, designers, and business development leans to new products, define new revenue streams, and unlock growth. You will report into a Senior Manager and we operate in a hybrid model.

Requirements

• You have 2-4+ years of experience in strategy, consulting, investment diligence, revenue management, or a related analytical role.
• You’re an owner. You take accountability for results and continuously raise the bar on your work.
• You’re entrepreneurial. You thrive in zero-to-one environments and are eager to test, build, and scale.
• You’re analytical. You’re comfortable navigating ambiguity through quantitative and qualitative data and insight, and can self-serve in SQL and Excel.
• You dig deep in research. You’ve conducted company and market diligences end-to-end.
• You think from first principles. You break down problems rigorously and aren’t afraid to challenge assumptions.
• You’re versatile. You can alternate between executional detail and high-level strategy with ease.
• You’re resilient. You embrace change, welcome hard problems, and stay focused in an evolving environment.
• You have a Bachelor’s Degree ideally in Economics, Business Administration or a relevant field and a passion for building the future of local commerce.

Nice To Haves

• Python and experience using AI-coding and analytics tools.

Responsibilities

• Operate. Own and optimize performance metrics related to Merchant success on DoorDash.
• Analyze. Use SQL and Excel to uncover insights on consumer and Merchant behavior, pricing and logistics dynamics, and product performance.
• Diligence. Conduct expert interviews and market research to understand new markets and opportunities.
• Build. Help craft the long-term strategy for how DoorDash becomes the best place for Merchants to grow their entire business
• Collaborate. Work closely with the CPG team, platform affordability team, marketing, finance, merchant teams, product, and other partners to bring new ideas to life.

Benefits

• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level