Senior Associate Networking Technical Services Systems Integration Specialist

NTT Ltd. • FL

69d

About The Position

The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Requirements

• Developing fundamental project and administration ability
• Developing understanding and appreciation of technical design principles and compute layers
• Ability to develop an understanding of fundamental project and administration processes
• Display a strong learning orientation
• Good verbal communication skills
• Demonstrate a client service orientation
• Hands-on proactive in approach
• Bachelor's degree or equivalent in Information Technology or Computing or a related field
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Nice To Haves

• Moderate level of work experience in technical implementation engineering, specific to Networking technologies
• Moderate level of experience engaging with clients and conducting presentations
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Moderate level of experience in diagnosis and troubleshooting

Responsibilities

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer's organization
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
• Performs any other related task as required

Benefits

• Diversity and inclusion in the workplace
• Opportunities for growth and career acceleration
• Access to a global network of experts
• Investment in R&D for innovation

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree