Senior Associate, Long-Term Care (LTC) Case Support Specialist

New York Life • Austin, TX

24d • $73,000 - $104,000 • Hybrid

About The Position

New York Life is seeking a Long-Term Care (LTC) Case Support Specialist to support advisors and consultants in competitive and complex client scenarios. This field-facing role provides real-time case consultation, advanced case design support, and competitive positioning guidance focused on Long-Term Care solutions.
As part of the Advanced Competition Solutions team, this position serves as a dedicated LTC subject matter expert, helping advisors confidently position New York Life’s LTC offerings in affluent and highly competitive markets.

Requirements

• Strong knowledge of Long-Term Care insurance, including standalone and linked-benefit products
• Experience supporting advisors, agents, or consultants through case consultation and illustration support
• Proven ability to collaborate across underwriting, product, operations, and distribution teams
• Excellent communication and presentation skills
• Ability to manage multiple complex cases in a fast-paced environment

Nice To Haves

• Series 6/63, CLTC, or other relevant professional credentials preferred

Responsibilities

• Provide real-time LTC case consultation, illustration guidance, and strategic support to advisors and consultants
• Support complex and competitive LTC cases by helping position New York Life’s solutions effectively
• Partner with product and competitive intelligence teams to stay current on market trends and competitive positioning
• Develop and deliver clear competitive insights, talking points, and sales enablement content
• Serve as a central point of contact for LTC case escalations, coordinating with underwriting, operations, and product teams
• Track case activity and trends to support leadership reporting and continuous improvement

Benefits

• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed