Senior Associate, Lending Administration

Nonprofit Finance Fund • Boston, MA

3d • Remote

About The Position

Nonprofit Finance Fund ® (NFF ® ) is a nonprofit lender, consultant, and advocate. For more than 40 years, we’ve helped organizations access the money and resources they need to realize their communities’ aspirations. Alongside others, we’re working to build community wealth and well-being and put affordable housing, essential services, quality jobs, and excellent education within reach of more people. At NFF, we envision a world of shared prosperity, where communities have the capital, community assets, knowledge, and agency to thrive. Learn more about our work to achieve our vision through our Theory of Change and Values . The Senior Associate, Loan Administration is a key contributor to the accurate servicing and administration of NFF’s loan portfolio. Sitting across Loan Servicing and Portfolio Management, this role maintains complete and compliant loan files, tracks collateral and insurance requirements, ensures accurate data in NFF’s systems, and supports timely responses to borrower requests. The Senior Associate works collaboratively with Underwriting, Portfolio Management, Finance, and Legal to ensure smooth onboarding, reliable reporting, and high-quality servicing support. This position requires strong time management, organizational skills, attention to detail, consistency in data management, excellent customer service skills, and the ability to manage multiple tasks in a deadline-driven environment. NFF is a remote-first organization with offices in Boston, New York, Philadelphia, Oakland, and Los Angeles. This is a US-based remote role, with a strong preference for candidates within commutable distance to one of NFF’s offices. NFF has core business hours where we expect all staff to be available from 9:00 am to 5:00 pm local time, and occasional travel (5%) is required.

Requirements

• A bachelor's degree in a related field and minimum of three (3) years of professional, progressive experience in the nonprofit or financial services industry in loan servicing, loan administration, portfolio management, or related financial services work
• Understanding of lending concepts, loan documentation, collateral, and insurance requirements
• Strong ability to extract and interpret key terms from legal and loan documents
• Excellent organizational skills and strict attention to detail
• Strong communication skills and a customer service orientation
• Proficiency with Microsoft Office applications; experience with Salesforce, TEA, or other loan management systems preferred
• All other equivalent combinations of work experience and training/education will also be considered

Nice To Haves

• Commitment to NFF’s values and mission
• Learning orientation and commitment to continuous improvement, learning, and advancing equity in lending practices
• Ability to work independently and effectively in a remote environment and build strong relationships with colleagues and partners across geographies and time zones
• Willingness to collaborate with a dynamic and mission-driven team
• Strong time management and organizational skills with the ability to effectively manage multiple priorities and deadlines in a fast-paced environment

Responsibilities

• Insurance & Collateral Tracking (30%) Identify insurance and collateral requirements from executed loan documents. Record policy details, renewal dates, and coverage requirements in TEA/Salesforce. Monitor expirations and request updated policies or certificates before renewal deadlines. Validate submitted insurance documents for required coverages, endorsements, and loss payee language. Maintain up-to-date collateral and insurance records for audits and portfolio reviews.
• Loan File Administration (20%) File and index borrower documents in accordance with NFF’s electronic filing standards Perform periodic file completeness checks to confirm all required loan, collateral, and compliance documents are present Upload documents using correct naming conventions and version control Prepare organized loan file packets for internal and external audits
• Data Entry and Quality Control (15%) Extract key loan terms (rate, amortization, covenants, collateral conditions, guarantors, reporting requirements) from executed agreements Enter and update borrower and loan data in TEA, Salesforce, and related systems with a 100% accuracy expectation Reconcile system fields to executed documents and resolve discrepancies promptly. Track borrower reporting requirements and update system statuses upon receipt of financials or compliance items
• Borrower Communications & Customer Service (15%) Serve as a collaborative point of contact for general borrower questions, providing clear information on documentation needs, reporting expectations, and next steps in their workflow Collect required documents and route complex items—such as modifications or disbursement requests—to the appropriate team member with complete supporting details Track the status of open requests across teams, follow up as needed, and ensure items move through the workflow to resolution
• Internal Collaboration & Process Support (10%) Partner with Portfolio Management on the collection of loan compliance documents Support the engagement with external vendors for financial spreads, credit reporting, etc. Partner with Portfolio Management and Finance to resolve data issues affecting billing, posting, or reporting Assist with implementation of improved procedures, filing structures, and system enhancements
• Meetings and Other Duties As Assigned (10%) Attend internal and external meetings as needed As work and community/client needs change assignments, projects, and job duties will be assigned and may change

Benefits

• NFF offers a generous benefits package that currently includes up to twenty (20) paid holidays/business closure days, three (3) floating holidays, unlimited flexible time off, group medical insurance with a funded health reimbursement account, dental and vision plans, life insurance and disability plans, a retirement plan with both a non-elective employer contribution (4%) and additional match contribution (2%), a “work from home” fund, and flexible spending accounts to cover health, dependent care, and commuter costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level