Senior Associate, Learning & Development

Capital One • McLean, VA

22h

About The Position

Senior Associate, Learning & Development Capital One's Commercial and Financial Services Learning & Development (L&D) team is looking for a Strategic Operations Project Manager to tell the story of L&D’s impact in support of learning priorities. In this role, you'll partner with learning consultants to design, implement, and track the flow of work across the L&D’s operating model, socialize data, contribute to well-managed process improvement, standardization, and efficiency, and identify opportunities to scale horizontal solutions. We're seeking a highly motivated strategic thinker who will act as a central hub, ensuring our team's efforts are aligned with the broader organizational goals. You'll work closely with leaders across the organization to refine our operational strategies, optimize our processes, and drive key transformations. You will also help drive the well-managed execution of our team’s strategy by partnering to operationalize organizational priorities, manage various work streams, lead multiple projects simultaneously and deliver on critical change management processes. This is a unique opportunity to shape how we deliver learning solutions and directly impact the development of our workforce. The Ideal Candidate for this role is… Strategic Learning Partner: Thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities Product-minded: Applies iteration, experimentation, and feedback to improve solutions Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D Relationship Manager: Cultivates strong stakeholder relationships, consulting with and influencing L&D partners executing within the operating model Insight-driven: Uses data and insights to drive decisions and continuous improvement Storyteller: Communicates with clarity and influence to senior audiences Technically Versatile: Ability to pivot seamlessly between high-innovation AI projects and the stable, structured requirements of traditional banking environments. This is a visible role with the ability to impact change across the organization and drive the operations of learning at Capital One.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in learning and development
• At least 1 year of experience in project, program, or process management

Nice To Haves

• Bachelor’s Degree
• 2+ years of experience in learning and development
• 2+ years of experience in project management, program and/or process management
• Experience collaborating in a matrixed organization
• Impeccable customer focus, problem solving and relationship building skills
• Ability to identify, analyze, and solve problems and thrive in ambiguity
• Passion for learning with a growth mindset
• Experience with Jira and Google Suite

Responsibilities

• Deliver end-to-end workflow process support and strategic consultation for multiple L&D programs
• Synthesize frequency data about intakes; presenting and influencing senior L&D consultants on potential horizontal solutions or scale recommendations
• Facilitate meetings for L&D client groups, ensuring all intakes progress accurately and efficiently
• Train and upskill your L&D client groups on operating model processes
• Actively seek out and problem-solve opportunities to streamline processes, automate repetitive tasks, and introduce new tools or methodologies that enhance the team's efficiency and impact across the Strategic Operations Team or Operating Model itself
• Support People Leader with change management approaches that influence and drive cross-functional work across our offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED