Senior Associate, IT Deskside Support

Genmab • Princeton, TX

7d • $80,640 - $120,960

About The Position

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! Role The Senior Associate, IT Deskside Support is responsible for delivering advanced technical support to end users, ensuring seamless operation of IT systems, devices, and enterprise applications. This role serves as a key escalation point for complex issues, collaborates with global IT teams, and drives continuous improvement in user experience and IT service delivery.

Requirements

• Min. Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in deskside/end-user support roles
• Strong knowledge of Windows, macOS, Microsoft 365, and endpoint management tools
• Experience with ITSM tools (e.g., ServiceNow)
• Relevant certifications (e.g., ITIL, Microsoft) are a plus

Responsibilities

• Provide advanced deskside support for hardware, software, and enterprise applications
• Act as an escalation point for complex technical issues and ensure timely resolution
• Support end-user devices (laptops(Windows & Macs), mobile devices, peripherals)
• Coordinate with global IT teams, vendors, and stakeholders to resolve incidents and implement solutions
• Ensure adherence to ITIL processes (incident, request, problem, and change management)
• Participate in IT projects, including deployments, upgrades, and office setups
• Maintain accurate documentation, asset management, and knowledge base articles
• Continuously identify opportunities to improve user experience and operational efficiency

Benefits

• 401(k) Plan: 100% match on the first 6% of contributions
• Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
• Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
• Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
• Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support
• Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees