Senior Associate Implementation

Galileo

74d • $120,000 - $130,000

About The Position

Join Galileo as a Program Manager driving the seamless implementation of our healthcare platform for health plan clients nationwide. You'll be the critical connective tissue between our internal teams and customers, orchestrating complex, multi-stakeholder launches while building trusted partnerships that drive client success. Beyond managing individual implementations, you'll evolve our implementation playbook to achieve scale—ensuring Galileo can launch new markets efficiently, cost-effectively, and with the quality our partners expect. This is an opportunity to directly impact healthcare delivery for thousands of patients while building the systems that enable our growth.

Requirements

• 5-7 years of experience in healthcare consulting, program management, implementation, or related client-facing roles in fast-paced, ambiguous environments
• Direct experience in one of: healthcare/tech consulting (with complex PM and executive interaction), health plans operations (including familiarity with claims and eligibility data), or enterprise program management in healthcare/technology
• Proven track record managing complex, multi-stakeholder projects with measurable business impact—you've delivered multiple projects on time across 5+ concurrent stakeholder groups
• Experience presenting to and building relationships with C-level or VP-level executives (client or internal); reputation for delivering excellent client service
• General operations experience within health plans, health systems, and/or employer groups, plus experience with EHRs/EMRs, population health management vendors, or widely-adopted healthcare platforms
• Proficiency using data to identify trends, track satisfaction metrics, and spot risks before they impact launches
• Demonstrated ability to drive outcomes across operations, data, engineering, product, and customer success teams without formal authority
• Proficiency in Google Suite (Docs, Sheets, Slides) for project management and documentation

Nice To Haves

• You genuinely love organization, documentation, and creating templates—you're the person who builds the project tracker and implementation playbook others wish they'd made
• You excel at asynchronous communication: your Slack updates and emails are comprehensive, clear, and anticipate questions before they're asked
• You've evolved implementation methodologies to handle 3x growth without 3x resources; you think systematically about scale and repeatability
• You bring joy and energy to stressful situations, creating moments of celebration and keeping team morale high during complex launches
• You've turned around difficult client relationships or resistant stakeholders by building trust and finding creative solutions
• You've created early warning systems (dashboards, regular check-ins) that surface risks months before they impact the business
• Experience with Looker, Salesforce, Figma, or similar analytics/CRM/design tools
• Experience leading health plan data transfers and working with claims and eligibility data; analytical background with ability to self-start queries across tools

Responsibilities

• Manage 3-5 concurrent health plan implementations from kickoff through go-live and knowledge transfer to regional operating teams, ensuring on-time delivery and smooth operations
• Build and maintain trusted relationships with health plan executives and operational leaders, serving as their primary point of contact and delivering excellent client service
• Coordinate across multiple organizational domains (operations, data, engineering, product, clinical, sales, customer success) to drive deliverables without formal authority
• Identify and mitigate risks 2-3 months before they impact timelines through proactive monitoring, stakeholder communication, and strategic resource prioritization
• Evolve Galileo's implementation playbook to drive scale—creating reusable frameworks, templates, and methodologies that improve quality, efficiency, and effectiveness for future launches
• Present project status and escalations to C-level executives (internal and client-side), adapting communication for different audiences and managing senior-level expectations
• Use data to track client satisfaction, identify trends, reconcile membership and performance data, and drive continuous improvement in the implementation process
• Develop implementation plans with creativity and insights generated from deeply understanding the strategic partner, the market, and implications for the Galileo care model

Benefits

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees