Senior Associate, HR Service Center

Abbott Laboratories • Green Oaks, IL

115d • $19 - $39

About The Position

Working at Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. Abbott is recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. The opportunity is for a Senior Associate, HR Service Center at our location in Abbott Park, IL.

Requirements

• High School Diploma or GED.
• Software knowledge a plus: Microsoft Office Programs, especially Excel, Workday, Salesforce.
• Fluency in English is required; other languages - very good level at minimum, fluency a plus.
• Excellent telephone, written and verbal communications skills in required languages.
• Selected candidates must be able to work flexible work schedule and able to shift as per work demands.

Nice To Haves

• Bachelor's degree preferred but not required.
• Strong organizational skills and handling multiple channels of incoming workload.
• Strong relationships with peers and other HR groups; ability to navigate numerous stakeholders.
• Strong knowledge of HR programs and processes to identify continuous improvement opportunities.

Responsibilities

• Solve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels.
• Partner with other HR service center team members or HR groups around the world to drive to resolution.
• Work with a sense of urgency appropriate for conditions.
• Identify at-risk/in distress customer relationships and initiate corrective action with compassion.
• Identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors.
• Identify 'Roadblocks' to quality customer service and recommend improvements.
• Meet or exceed standards for both schedule adherence and reliability.

Benefits

• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and FreeU education benefit.
• Recognition as a great place to work and for diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED