Senior Associate, Help Desk
About The Position
Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives®. With over $284 billion in assets under management as of June 30, 2025, we invest across three multi-strategy platforms: Credit, Real Assets and GP Strategic Capital. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation. Together with approximately 1,300 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. To learn more, visit www.blueowl.com The Information Technology team is looking to hire a Senior Associate to join the Help Desk team. This group plays a critical role in enabling secure, efficient, and scalable operations across the firm. The team is responsible for managing infrastructure, supporting enterprise applications, and driving technology integration across departments. IT ensures seamless adoption of new technologies, maintains cybersecurity standards, and fosters continuous improvement through innovation and process optimization. From help desk support to strategic platform planning, the team partners with stakeholders to deliver reliable solutions that enhance productivity and align with organizational goals.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3-7 years of experience in a help desk or technical support role.
- Strong troubleshooting skills across Windows, MacOS, and mobile platforms.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Excellent communication and customer service skills.
- Experience with ticketing systems like ServiceNow or Jira.
- Exposure to enterprise environments and financial services IT operations.
Responsibilities
- Serve as the first point of contact for internal users seeking technical assistance via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues in a timely and professional manner.
- Escalate complex problems to appropriate IT teams and follow up to ensure resolution.
- Maintain accurate records of issues and resolutions using the help desk tracking system.
- Assist with onboarding and offboarding processes, including device setup and access provisioning.
- Support conference room technology and remote meeting setups.
- Contribute to documentation of IT support procedures and FAQs.
- Participate in IT projects and initiatives as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
