Senior Associate, Health Plan Operations

Headspace

1d•$79,200 - $110,000•Hybrid

About The Position

Headspace is seeking a proactive, strategic, and execution-oriented Senior Associate to elevate our payer operations and strengthen how we partner with health plans. This role functions at the intersection of revenue cycle performance, payer contract implementation, and strategic payer program delivery. You will serve as a strategic partner to RCM leadership by delivering performance insights, supporting process improvements, and driving execution across payer partnership initiatives. You will also contribute to ongoing payer contracting activities, support client-specific network implementations, and act as the program manager for key payer partnership programs. Success in this role requires strong analytical judgment, project management excellence, clear cross-functional communication, and the ability to translate strategy into high-impact execution.

Requirements

5+ years of experience in healthcare operations, payer relations, revenue cycle, or related functions; healthcare consulting experience highly preferred.
Strong analytical and problem-solving skills; comfort working with data and communicating insights to varied audiences.
Excellent project management skills with a track record of driving complex initiatives to completion.
Demonstrated ability to manage competing priorities, think strategically, and execute with precision.
Strong written and verbal communication skills with cross-functional influence.
Experience engaging with payers, health plans, provider relations, or contract implementation is preferred.

Nice To Haves

Experience with RCM performance dashboards and analytic tools (e.g., Looker, BI platforms).
Familiarity with payer contracting, network implementation, and value-based payment models.
Healthcare background in behavioral health, telehealth, or digital health organizations.

Responsibilities

Partner with RCM leadership to monitor performance trends, identify revenue cycle opportunities, and support strategic project planning to improve payer-related outcomes.
Work with Data and RCM teams on developing and maintaining clear performance reporting, dashboards, and trend analyses that surface actionable insights and support decision-making.
Collaborate with Analytics and Finance to reconcile metrics, validate data accuracy, and ensure reporting aligns to organizational KPIs.
Support payer contracting activities, including onboarding clinical network agreements and participating in operational readiness planning.
Assist with implementation of payer contracts for strategic employer clients (i.e. Client Specific Networks), ensuring workflows, data needs, and stakeholder expectations are clearly defined and executed.
Track contract deliverables, performance obligations, and operational impacts to downstream functions (e.g., RCM, Clinical Ops, Provider Operations).
Act as program manager for strategic payer partnership initiatives, driving implementation planning, execution tracking, and ongoing performance monitoring.
Define program success metrics, identify gaps between goals and performance, and coordinate cross-functional remediation plans.
Ensure key stakeholders are aligned, informed, and engaged through structured communications (status, risks, escalations, outcomes).
Support business reviews, payer performance discussions, and continuous improvement cycles with defined action plans.
Partner with Ops, GTM / Health Plan Partnership, Product, Data, Finance, and Clinical teams to align on requirements and execute strategic programs that improve payer experience and operational efficiency.
Document and optimize operational processes, SOPs, and communications to drive consistent and scalable workflows.
Support organizational readiness for system changes, program launches, and iterative improvements by providing training, documentation, and feedback loops.