Senior Associate, Digital System Administrator

Bank OZK•Little Rock, AR

About The Position

The Senior Associate, Digital System Administrator is responsible for coordinating the maintenance, support, and enhancement of the digital technologies supporting Bank OZK’s digital channels while attaining a thorough knowledge of current capabilities and future possibilities.

Requirements

Knowledge of online and digital banking systems and effective product testing practices.
Ability to troubleshoot issues on standard, sensitive, and/or complex accounts.
Ability to communicate effectively both verbally and in writing and interact with all levels of employees.
Ability to demonstrate excellent and effective technical solutioning skills.
Ability to work independently without close supervision.
Ability to handle multiple projects in a fast‐paced environment, interacting with highly technical and non‐technical resources.
Ability to adapt well and facilitate change.
Ability to maintain confidentiality.
Ability to work extended hours as necessary to accomplish work objectives.
Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Bachelor’s degree in information technology, or job‐related field, or commensurate work experience, required.
3+ years relevant experience in banking technology or similar industry experience, required.

Nice To Haves

Demonstrated experience with information technology and/or project management methodologies, such as Waterfall or Agile, preferred.

Responsibilities

Manages the Bank’s digital online banking systems.
Acts as point of contact for Bank employees with digital technology related issues and resolutions.
Performs triage for reported system issues, resolving or escalating as needed.
Performs routine maintenance requests and troubleshoots issues to update settings and configurations that enable new features or enhance functionality of digital technology.
Acts as subject matter expert for the successful completion of assigned projects.
Collaborates with other business units to identify deficiencies to be addressed for continued improvement and alignment with Bank’s strategic goals.
Manages the maintenance and retention of documents available internally and externally to ensure information matches the current capabilities of the Bank’s digital technologies.
Creates, maintains, and assists with test plans to support the business needs of applicable systems and processes.
Regularly exercises discretion and judgment in the performance of essential job functions.
Maintains good punctuality and attendance to work.
Follows Bank policy, procedure, and guidelines.