Senior Associate - Digital Product Owner

American Express • Phoenix, AZ

83d • $60,000 - $110,000

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Acquiring Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards. We are looking for a talented Associate Product Owner to join the ACD Products team to design, develop and manage activities for Acquiring products; planning through production, release and end of lifecycle of product.

Requirements

• Product planning experience with a strong understanding of the Product Management lifecycle.
• Demonstrated project management skills.
• Experience in converting business requirements to technology ready features/user stories.
• Experience in data flow mapping and documenting system to system operations.
• Experience managing multiple priorities through timely delivery.
• Strong communication skills and demonstrated ability to influence without authority.
• Experience in working with both business and technology as partners.
• Experience in Scaled Agile delivery/framework.
• Experience in Rally and Confluence tools.
• Ability to accommodate multiple time zones when required.
• Strong analytical skills.
• Knowledge of merchant transaction processing capabilities a plus.
• Bachelor's degree or 2+ years Business Analytics/Software Engineering experience a plus.

Responsibilities

• Develop deep understanding of both the problems our stakeholders are trying to solve and the technical capabilities that support the pricing business today and, in the future.
• Partner across business, product and technologies to define/plan short/long term needs and solutions for the future.
• Participate in the design of the capability roadmap to enable business processes.
• Work in conjunction with business partners, product managers, product owners and scrum teams to define features and break down into user stories and define acceptance criteria.
• Document process flows in support of American Express policy (AENB81).
• Identify RCSA process documentation modifications for ongoing maintenance to RCSA materials.
• Maintain Value Co Creation (VCC), now called Ways of Working (WOW) artifacts.
• Prioritize the scrum team's backlog in collaboration with Product Managers, Product Owners and other impacted teams while working to remove impediments.
• Facilitate resolution of risks, issues and changes related to the product development lifecycle.
• Participate in scrum ceremonies, including sprint planning, show-and-tell, and program increment planning.
• Partner with testing teams to identify test scenario/case needs and ensure product quality.
• Deliver tools and systematic capabilities that meet customer needs using competitive analysis and technology trends.
• Maintain open communication channels with stakeholders, business partners, and technology partners.
• Support governance processes for assigned product(s).
• Support project management for Product Issues with long term controls required.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree