Senior Associate, Digital Product GTM (Token)
About The Position
Reporting to the Director, Token Solutions Strategy, this Senior Associate will be responsible for supporting the development and execution of the strategic vision for American Express Token Solutions. The focus of this role will be sales/BD team enablement; helping sales/BD teams understand the value of tokens. This role will require excellent communication and fact-based presentation development skills. This role will require the ability to understand current Network token capabilities, use cases, and benefits. You will be able to develop a strong partnership with sales/BD teams across multiple lines of business. The role will have additional focus on Agentic Commerce and revenue operations topics.
Requirements
- Self-starter, strategic & creative thinker who thrives in a dynamic environment
- 2+ years of experience in an analytics, strategy, or product-oriented role within a related field
- A customer first mindset with proven experience leveraging customer insights
- Excellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levels
- Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing priorities
- Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously
- Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners
- Process-oriented with great attention to detail
Nice To Haves
- Payments or product experience preferred
- Understanding and application of emerging data, analytics, and AI trends and industry best practices
- Comfort with data, utilizing customer insights and other data to develop strategies
Responsibilities
- Support the execution of the Token product roadmap, largely through the education and enablement of key sales/BD teams across the enterprise
- Conduct research on customer (merchant, issuer, aggregator, etc.) problems/needs via Amex sales/BD teams to tailor product marketing/enablement
- Conduct external research on Agentic Commerce needs, trends, use cases, etc.
- Identify and potential linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research
- Support Token team product management efforts (e.g., product documentation and governance)
- Understand the key token strategic priorities and own tracking/reporting against them
- Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
