Senior Associate - Digital Product Development

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Own backlog and agile delivery Serve as Product Manager for a scrum team delivering core digital card experiences Own, groom, and prioritize the backlog to ensure alignment with product strategy and delivery milestones Write clear feature epics and acceptance criteria in collaboration with New Product Development (NPD), Engineering, UX, and platform partners Steer sprint ceremonies, including backlog refinement, sprint planning, demos, and retrospectives Drive cross-functional execution Partner closely with Engineering, UX, Architecture, Platform, Risk, and Servicing teams to deliver end-to-end functionality Coordinate dependencies across multiple internal platforms and systems Proactively identify risks, tradeoffs, and delivery impacts, escalating as needed Translate strategy into execution Partner with Product Managers to break down high-level product vision into sequenced, executable increments Ensure requirements are well-defined, prioritized, and traceable throughout delivery Balance speed-to-market with quality, security, and compliance expectations Champion the customer experience Maintain a strong understanding of customer needs and workflows Partner with UX and Research to inform experience decisions and usability improvements Advocate for simplicity, clarity, and consistency in product delivery Support launch readiness and continuous improvement Partner with go-to-market, operations, and support teams to ensure launch readiness Support defect triage, post-launch enhancements, and iterative improvements Use data and feedback to inform ongoing backlog prioritization

Requirements

Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
2+ years of experience in digital product management or product ownership roles
Ability to define and communicate clear product requirements, user stories, and acceptance criteria for digital products
Experience working in Agile delivery environments (Scrum, Kanban, SAFe) using tools such as Jira, Rally, or similar
Demonstrated ability to operate independently and make sound decisions in ambiguous, fast-paced environments
Strong stakeholder management skills, with experience balancing competing priorities across cross-functional teams

Nice To Haves

Demonstrated experience owning or contributing to customer-facing web experiences, including close partnership with design and frontend engineering
Working knowledge of UI / UX best practices and how frontend experiences are supported by backend systems and APIs
Familiarity with payments, financial services, or B2B platforms

Responsibilities

Own backlog and agile delivery
Serve as Product Manager for a scrum team delivering core digital card experiences
Own, groom, and prioritize the backlog to ensure alignment with product strategy and delivery milestones
Write clear feature epics and acceptance criteria in collaboration with New Product Development (NPD), Engineering, UX, and platform partners
Steer sprint ceremonies, including backlog refinement, sprint planning, demos, and retrospectives
Drive cross-functional execution
Partner closely with Engineering, UX, Architecture, Platform, Risk, and Servicing teams to deliver end-to-end functionality
Coordinate dependencies across multiple internal platforms and systems
Proactively identify risks, tradeoffs, and delivery impacts, escalating as needed
Translate strategy into execution
Partner with Product Managers to break down high-level product vision into sequenced, executable increments
Ensure requirements are well-defined, prioritized, and traceable throughout delivery
Balance speed-to-market with quality, security, and compliance expectations
Champion the customer experience
Maintain a strong understanding of customer needs and workflows
Partner with UX and Research to inform experience decisions and usability improvements
Advocate for simplicity, clarity, and consistency in product delivery
Support launch readiness and continuous improvement
Partner with go-to-market, operations, and support teams to ensure launch readiness
Support defect triage, post-launch enhancements, and iterative improvements
Use data and feedback to inform ongoing backlog prioritization

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities