Senior Associate – Data Platforms & Operations (Snowflake/AWS)

Banco Santander-posted 6 days ago

$101,250 - $165,000/Yr

Full-time • Mid Level

Quincy, MA

5,001-10,000 employees

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The Senior Associate – Data Platforms & Operations will play a key role in supporting the Director of Data Platforms and Data Operations across Santander’s Enterprise Data Warehouse (EDW) and Data Lake environments. This position is responsible for ensuring the stability, reliability, and performance of critical data platforms that serve as the backbone for enterprise analytics and business intelligence. The ideal candidate will bring 8–10 years of experience in data operations, production support, and data integration within large-scale enterprise environments. The role requires a mix of technical expertise, operational excellence, and leadership capability to oversee a distributed team of contractors both onshore (U.S.) and offshore (India).

Operational Support Monitor and manage daily data batch processing for the Enterprise Data Warehouse (EDW) and Data Lake environments.
Provide production support, troubleshoot incidents, and ensure timely resolution of issues.
Perform root cause analysis and implement permanent fixes for recurring production incidents to reduce downtime.
Execute pre-batch activities and validations for scheduled data loads and processing requests.
Support production deployments, perform validation checks, and ensure smooth platform operations post-deployment.
Incident Management Identify, investigate, and resolve data quality issues across multiple data ingestion sources and pipelines.
Apply data fixes and corrective actions to ensure data integrity and availability.
Collaborate with development and QA teams to ensure consistent regression testing for all source system application changes.
Enhancements & Change Management Deliver small to medium enhancements requested by CIO and business teams to meet evolving reporting and data requirements.
Handle change requests and ensure all updates adhere to established change control processes.
Participate in operational readiness reviews and ensure seamless integration of changes into production.
Leadership & Collaboration Lead and manage a team of external contractors, ensuring productivity and quality across onshore and offshore teams.
Act as a bridge between technical teams, business users, and leadership, ensuring effective communication and alignment of objectives.
Mentor junior staff and promote best practices in production operations and incident management.

Bachelor’s degree or equivalent work experience: Computer Science Engineering or an equivalent discipline. - Required.
9+ years of experience in data operations, production support, or data engineering within enterprise-scale environments. – Required
Strong experience supporting Snowflake and Informatica IDMC (or equivalent data integration platforms).
Hands-on experience with AWS data services (S3, EMR, Athena) and orchestration tools like Control-M .
Proven track record in managing distributed teams (onshore/offshore model).
Solid understanding of data quality, incident management , and change control best practices.
Strong analytical and problem-solving skills with an emphasis on automation and operational efficiency.
Excellent communication and stakeholder management skills.

Experience in banking or financial services industry.
Knowledge of ITIL processes and experience in structured incident/change management environments.
Familiarity with DevOps practices for data operations and automated testing frameworks.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

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