Senior Associate, Customer Platforms COE

Grant Thornton • Chicago, IL

12d • $88,000 - $142,560 • Hybrid

About The Position

Grant Thornton is seeking a Senior Associate, Customer Platforms COE to join the
team. Approved office locations can be found below.

The Senior Associate, Customer Platforms COE sits within the Customer Platforms
Strategy team in the Go-To-Market organization. This role supports the
day-to-day operations of the Customer Platforms Center of Excellence helping
go-to-market and commercial teams get the most out of our commercial platforms
while ensuring new teams joining the Grant Thornton Advisors platform are
onboarded effectively onto our global customer platforms.

This is a hands-on, collaborative role that works across the full Customer
Platforms ecosystem partnering closely with Platform Operations and Data &
Governance teams within Customer Platforms, as well as the broader go-to-market,
marketing, and commercial teams across the firm. You will contribute to
enablement programs, support onboarding activity, and help maintain the
standards that keep our commercial platforms performing.

Requirements

• 3–5 years in a commercial operations, enablement, sales operations, CRM operations, or related business-facing role
• Supported adoption or change management efforts for commercial platforms in a professional services or client-facing environment
• Contributed to onboarding, integration, or transition projects coordinating across multiple stakeholders and workstreams
• Partnered across multiple teams or functions to deliver shared outcomes in a matrixed environment
• Operated as a day-to-day user and operator of CRM platforms (Dynamics 365 or equivalent)
• Developed training materials, process documentation, or user-facing content for commercial audiences

Nice To Haves

• You are organized, dependable, and follow through stakeholders know they can count on you to keep things moving
• You are a natural collaborator who builds relationships across teams and knows how to get things done without direct authority
• You understand how go-to-market and commercial teams work and you communicate with them in terms that resonate
• You are comfortable working across ambiguous, fast-moving environments and know how to prioritize when everything feels urgent
• You bring an eye for process improvement and look for ways to make things work better, not just get them done
• You communicate clearly in writing and in conversation, and you know when to escalate and when to solve it yourself
• Professional services or financial advisory background preferred

Responsibilities

• Support COE Operations
• Enable Go-To-Market and Commercial Teams
• Support Onboarding onto the Global Customer Platform
• Contribute to Platform Standards and Reporting

Benefits

• Whether it’s your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
• Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
• Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed