Senior Associate, Customer Experience

DoorDash USA

76d • $74,800 - $110,000

About The Position

The Senior Associate role will report into our DashPass Consumer Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

Requirements

• 4+ years of experience in a competitive or challenging environment.
• Strong organizational skills and ability to create structure out of nothing.
• Ability to solve problems from first principles and innovate.
• Comfortable working across a breadth of disciplines and teams.
• Strong analytical skills, with the ability to pull data in SQL or model in Excel.
• Effective communication skills, able to persuade and listen.
• Ability to act with urgency and a relentless drive to win.

Responsibilities

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DashPass customers.
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience.
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results.
• Partner with support and company-level leadership to guide priority projects.

Benefits

• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• Paid time off and paid sick leave.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level