Senior Associate Consultant

Infosys • Atlanta, GA

2d

About The Position

We are seeking a Senior Associate Consultant to join our Retirement Services team. In this role, you will be responsible for delivering exceptional service to clients, Plan Sponsors, and participants. You will manage a dedicated book of business and build strong consultative relationships by providing solutions toplex situations and ensuringpliance with legal plan documents. Taking ownership and pride in knowing all the intricacies and details of your assigned plans will be key to your success. You will also ensure quality assurance and timely administration to meet monthly Service Level Agreements (SLAs).

Requirements

• Bachelor's degree or foreign equivalent required from an accredited institution.
• At least 6 years of relevant experience listed in the job description.

Nice To Haves

• Experience with plan processing and administration, preferably nonqualified and/or defined contribution plans.
• Experience in functional area, i.e., account management and administration.
• Four (4) years in a client-facing role or as a lead.
• Strongmunication and analytical skills.
• Excellentanizational and follow-through abilities.
• High sensitivity to service and quality standards.
• In-depth understanding of nonqualified plan processing and administration.
• Familiarity with Infosys McCamish Systems and related products/services.
• Proficiency in Microsoft Access and PowerPoint.

Responsibilities

• Own and manage a portfolio of retirement plans, ensuringpliance and accuracy.
• Provide consultative support to clients, resolving escalations andplex issues.
• Monitor iing workflow requests for accuracy andpleteness.
• Track workflow tasks and deliverable dates to meet client service standards.
• Collaborate with clients to clarify iplete or ambiguous requests.
• Identify non-standard processing and outline steps for exception handling.
• Perform quality control reviews for assigned plans.
• Serve as backup during staffing shortages, PTO, or short-term leaves.
• Document client-specific processes and procedures.
• Drive process optimization and reengineering efforts.
• Support knowledge management initiatives.
• Perform additional tasks as needed or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees