Senior Associate, Community Management

Full-time - Entry Level

Detroit, MI

About the position

We’re seeking a Senior Associate, Community Manager, to join our team in Detroit. This motivated collaborator will bring their ✨passion✨ for all things social to our high-performance, collaborative team. S/he operates efficiently within a group, executes assigned tasks independently, and can handle multiple projects/clients at a time. This individual will be responsible for supporting our client’s social business. Primary day-to-day responsibilities include monitoring owned social pages and on-going community engagement and management. Tangentially, the candidate is required to conduct social media research and participate in creative brainstorms for social content.

Responsibilities

• Community Management: monitoring of owned social channels using social media tools to assign, and appropriately evaluate engagements from community, including Brand partnership and influencer engagements
• Remain current on cultural trends and technology while looking for opportunities to incorporate the Brand into conversations
• Identify and escalate trending social topics or content to account and strategy teams
• Research automotive market and identify areas of opportunity for automotive parts and services brands within social platforms and digital landscape
• Liaison between a cross-functional project team, which includes Creative, Paid Media, and Analytics
• Escalate potential crises or negative sentiment internal teams
• Conduct social media research
• Participate in agency brainstorms
• Post content across social media platforms

Requirements

• Bachelor's Degree; 1-3 years related professional experience
• Exceptional writing skills
• Storytelling aptitude
• Strong analytical skills
• Experience and knowledge in Digital Marketing/Social Media Management is required
• Experience working with project managers and creatives
• Strong oral and written communication skills
• Proficient with Microsoft Office

Nice-to-haves

• Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team
• Willingness to learn the automotive industry; and the specifics of this part of the business: bi-directional charging, electric vehicles, batteries and more
• Have excellent organization and time management skills
• Have a passion and experience for social media and stay ahead of the curve on industry developments
• Must feel comfortable learning new systems and tools
• Have community management experience
• Experience activating paid media campaigns a plus
• Ability to effectively manage multiple tasks concurrently
• Ability to assign priorities and meet due dates

Benefits

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit