Senior Associate, Community Impact & Investment

Capital One•McLean, VA

12h•$87,700 - $110,100

About The Position

Senior Associate, Community Impact & Investment Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Our approach involves focusing on innovation and opportunity related to long-term wellbeing for our associates, customers, and communities. The Community Impact and Investment team creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission-driven financial institution through: Fueling strategic community investments (e.g. grants, skills, loans) Delivering insights, advice and resources that inform Capital One’s products and services Activating the capabilities of associates The Senior Associate on the Small Business Pro Bono team will support the day-to-day management of our Growth Consulting Office Hour engagement offering. This position focuses on process management and execution of Office Hours for small businesses, relationship management with the program’s incubator/accelerator partners and their small businesses, and engaging associate volunteer in executing on the program In this role, you have a unique opportunity to support a key piece of Capital One’s Community Benefits Plan commitment to investing in the sustainability and success of small businesses. You will work with smart, motivated changemakers to deliver results that have a direct impact on the mission, identity, and strategic goals of the enterprise. In this role, you will have the opportunity to work on the following areas: Growth Consulting Office Hour Operation Management: Support key partner relationships with Incubators, Accelerators, and other organizations supporting small businesses Lead associate volunteer recruitment, onboarding, and engagement for the Growth Consulting program, ensuring volunteers maintain a high level of client service for the small businesses they support Engage in the design of new Office Hour services, offerings, and best practices Assist in building the tools necessary to scale for Office Hours and reduce friction in the community partner and volunteer experience Program technology implementation and management: Learn, test, and become a proficient program administrator for Growth Consulting’s technology software, Coconut Calender Understand and maximize the capabilities of the software to ensure the highest quality experience for both external small business clients and internal associate volunteer clients Use the software’s data reporting tools and analysis functions to provide regular program updates to the Small Business Pro Bono team and GEA leadership Stakeholder Management/Support: Develop volunteer recruitment, retention, and recognition best practices to engage associates with Office Hours Build centralized resources for volunteer to leverage for Office Hours Communications with internal (associate volunteers) and external stakeholders (small businesses, incubator/accelerator partners) to inspire action to engage in Office Hours Data, Impact, & Storytelling: Ensure data is properly collected for hours, impact, and QN reporting Engage in data analysis and data reporting of volunteer and community partner feedback to refine program processes and generate storytelling opportunities Share insights from partner relationships and small businesses to inform broader small business pro bono strategy

Requirements

At least 1 year of experience in program management, project management, or event management

Nice To Haves

1+ years of experience in pro bono programming
1+ years of experience with talent recruitment and placement for professional services or volunteer recruitment
1+ years of experience in consulting services
1+ years of experience with Social Impact programming
Strong digital communication skills including presentations to executive audiences and non profit audiences
Strong project management skills and attention to detail
Demonstrated experience in customer and client management
Demonstrated experience managing multiple stakeholders and working cross functionally

Responsibilities

Support key partner relationships with Incubators, Accelerators, and other organizations supporting small businesses
Lead associate volunteer recruitment, onboarding, and engagement for the Growth Consulting program, ensuring volunteers maintain a high level of client service for the small businesses they support
Engage in the design of new Office Hour services, offerings, and best practices
Assist in building the tools necessary to scale for Office Hours and reduce friction in the community partner and volunteer experience
Learn, test, and become a proficient program administrator for Growth Consulting’s technology software, Coconut Calender
Understand and maximize the capabilities of the software to ensure the highest quality experience for both external small business clients and internal associate volunteer clients
Use the software’s data reporting tools and analysis functions to provide regular program updates to the Small Business Pro Bono team and GEA leadership
Develop volunteer recruitment, retention, and recognition best practices to engage associates with Office Hours
Build centralized resources for volunteer to leverage for Office Hours
Communications with internal (associate volunteers) and external stakeholders (small businesses, incubator/accelerator partners) to inspire action to engage in Office Hours
Ensure data is properly collected for hours, impact, and QN reporting
Engage in data analysis and data reporting of volunteer and community partner feedback to refine program processes and generate storytelling opportunities
Share insights from partner relationships and small businesses to inform broader small business pro bono strategy

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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