Senior Associate - Client Success & Program Management

Contrarian Thinking • Austin, TX

9d • Onsite

About The Position

At Contrarian Thinking , we free minds and build bank accounts. We’re on a mission to help 1 million people become financially free and to create 100,000 thriving small business owners—starting right here in our vibrant Contrarian Community. As a Senior Associate - Client Success & Program Management , you’ll blend strategic advisory skills with hands-on coaching to help business owners grow, systemize, and scale. You’ll empower our members with frameworks, accountability, and clarity to transform their businesses from stuck to scalable. You’ve built businesses, worked with founders, operated in finance companies, or been a consultant or advisor. Associate of Client Success & Program Management (Think: The Operator Behind the Curtain Who Turns Clients into Case Studies) The Role This isn’t a “service” role. It’s a growth role. You’ll work side by side with founders, operators, and deal-makers inside Contrarian Thinking’s Boardroom to make sure every client doesn’t just get results —they get obsessed with them. Your mission is to turn the client journey into a repeatable growth engine that drives retention, and referrals. You’ll design the systems, build the playbooks, and architect the kind of white-glove experience that turns our clients into walking proof that our frameworks work. You’ll be part strategist, part operator, part therapist - translating chaos into clarity and execution. You’ll be the connective tissue between Sales, Advisory, Media, Events, and Marketing. You’re the one making sure what we promise is what we deliver.

Requirements

• 5+ years leading client success, account management, or revenue-retention teams, preferably inside a high-growth or entrepreneurial environment.
• 3+ years managing leaders or building client-facing teams from scratch.
• Proven track record of driving renewals, expansions, and raving-fan retention.
• Built and scaled systems inside CRMs like HubSpot.
• Created playbooks that made “client success” measurable and repeatable.
• Operated with a founder’s mindset: commercial acumen, ownership, and grit.
• You’ve got high EQ, executive presence, and can hold your own in any room—from founder dinners to C-suite reviews.

Responsibilities

• Own the client experience. From the first handshake to the renewal. Every interaction, every touchpoint, every handoff is your purview.
• Turn relationships into revenue. Design engagement cadences, event follow-ups, and communication rhythms that don’t just retain clients, they expand accounts and amplify lifetime value.
• Be the system architect. Build the CRM dashboards, SOPs, and reporting infrastructure that make our client health and renewal pipeline obvious at a glance.
• Get your hands dirty. Early on, you’ll personally drive bookings, lead calls, and set the gold standard while we scale the team.
• Design playbooks that scale. Codify what works, scripts, workflows, pre- and post-event comms, so the entire team can replicate it.
• Partner across functions. Sync with Sales, Events, Advisory, and Media so clients feel one cohesive experience (not five disjointed ones).
• Measure what matters. You’ll own KPIs for renewals, expansions, churn, NPS, and most important increasing our clients revenue - and obsessively improve them quarter over quarter.

Benefits

• 100% company-paid health, dental & vision
• unlimited PTO
• 401(k) via Vestwell with competitive match
• VIP access to all Contrarian events
• 100% free access to our full suite of courses and Contrarian Community resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees