Senior Associate, Client Service

BNY • Lake Mary, FL

2d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Service join our Global Payments & Trade Client Services team. This role is located in Lake Mary, FL or Pittsburgh, PA. In this role, you'll make an impact in the following ways: Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required Acquire and utilize knowledge of core Global Payments & Trade product suite and associated operational flows to appropriately address client inquires

Requirements

• Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is preferable
• 3-7 years of total work experience preferred; experience in an operational area and/or client services desirable
• Self-motivated with client focus centricity
• Strong communication skills; written, verbal and effective listening skills
• Ability to be cross-fungible and multitask under pressure
• Able to adapt to changing environment and business needs

Responsibilities

• Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication
• Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution
• Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention
• Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service
• Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements
• Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines
• Develop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems required
• Acquire and utilize knowledge of core Global Payments & Trade product suite and associated operational flows to appropriately address client inquires

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees