Senior Associate, Client Service - Global Collateral Client Platform
About The Position
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Service to join our Global Collateral Client Platform team. This role is located in Lake Mary, FL. In this role, you'll make an impact in the following ways:
Requirements
- Bachelor's degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- Advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- No direct reports; provides guidance to less experienced team members.
Nice To Haves
- Prior experience working within an agile environment preferred.
- Prior hands on test automation experience preferred.
- Defect Management experience preferred
Responsibilities
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Provide individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.
- Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life's journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
Number of Employees
5,001-10,000 employees
