Senior Associate, Client Processing Team Lead

The Bank of New York Mellon • Pittsburgh, PA

68d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Payments Enablement Platform Operations team. This role is located in Pittsburgh, PA.

Requirements

• Associate's degree in a related discipline or equivalent combination of education and experience is required; Bachelor's degree preferred.
• 7+ years of technical and management experience preferred.
• Experience in the securities or financial services industry is a plus.
• Applicable local/regional licenses or certifications as required by the business.
• Experience supervising/managing a small client processing team, including performance reviews, recruiting participation, and supervisory review and approval actions.

Responsibilities

• Supervise and manage the day-to-day operations of a small- to medium-sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
• Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
• Serve as first line supervisor for assignment of tasks and resolution of issues, acting as the team's initial point of contact for escalated issues.
• Direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork.
• Use systemic data to highlight, prioritize & implement to reduce manual touch points and find efficiencies in our processes.
• Lead initiatives within the Service Delivery group to develop processes & improve our client service.
• Handle client escalations/Issues to manage expectations and resolve issues in a timely manner.
• Work with management to co-ordinate, upskill and determine resourcing requirements to ensure group is working as efficiently as possible.
• Prioritize own daily workload alongside project work to ensure we manage client's expectations but also improve our responses/automation.
• Utilize & demonstrate the skills to use available digital tools & AI to enhance the user experience for our processes.

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees