Senior Associate, Client Growth & Retention Enablement - Product Owner
About The Position
When you join New York Life, you become part of a company that values growth, collaboration, innovation, and inclusion. You'll have opportunities to advance your career while developing personally and professionally through a wide range of resources and programs. We are seeking a Product Owner who thrives on collaboration and is energized by enabling digital products that advance client growth and retention goals. This role sits at the intersection of business and technology-translating business needs and features into digital product solutions and requirements that deliver measurable business outcomes. Success requires a strong grasp of digital product delivery, the ability to connect business priorities to execution, and the influence to align cross-functional teams around shared objectives. What great looks like in this role: A proactive, team-oriented problem solver who thrives on bringing clarity to complexity. Connects business strategy to digital product execution with precision and focus. Shapes and maintains a prioritized, transparent backlog aligned to business objectives and technology capabilities. Balances speed, quality, and stakeholder alignment through strong facilitation and trade-off decisioning. Creates clarity across functions, ensuring the right people are engaged, informed, and empowered to act.
Requirements
- Proven experience with consumer-facing, data-driven digital products
- Strong delivery discipline and problem-solving orientation
- Strong facilitator who drives clarity, consensus, and accountability
- Ability to manage multiple priorities and navigate ambiguity effectively
- High attention to detail, self-starter, and ability to balance the need to work strategically and hands-on
- Strong written and verbal communication skills across technical and business audiences
- Confident negotiator and trusted advisor in cross-functional discussions
- Bachelor's degree and/or equivalent experience
- Minimum of 7+ years of relevant experience, with 5+ years specializing in digital product delivery
Responsibilities
- Digital Product Backlog Planning & Management:
- Partner with Business Leads and Product Managers to understand strategy, impact goals, and OKRs, and translate them into actionable backlog priorities.
- Accountable for defining, grooming, and managing the product backlog with a focus on delivering value early and often.
- Delivery & Execution Management:
- Partner with Technology to lead the digital product delivery process.
- Manage sprint planning, feature delivery, and risk escalation, ensuring trade-offs are transparent and data-informed.
- Balance business expectations and technical feasibility through clear communication and proactive alignment.
- User Acceptance & Quality:
- Partner with the UAT team to validate that products meet defined business and user expectations.
- Guide the creation and prioritization of test scripts; support triage, prioritization, and resolution of defects.
- Ensure readiness for deployment through collaboration with key business and technology stakeholders.
- Review and conduct post-deployment validation and ongoing monitoring, as demanded by the initiative.
- Activation & Adoption:
- Contribute to activation, training, and communication plans to ensure readiness and seamless adoption.
- Contribute to documentation and enablement materials to ensure seamless adoption and measurable impact post-launch.
- Platform & Vendor Collaboration:
- Support platform evaluations and vendor RFPs as needed, ensuring scalability, cost-effectiveness, and alignment with strategy.
- Influence vendor roadmaps to support evolving business needs and enterprise goals.
- Manage day-to-day platform and operations:
- Support back-end processes and workflows,
- Create processes with documentation of processes/workflows/operations for record retention and management
Benefits
- We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
