Senior Associate, Chapter Onboarding & Registration

Active Minds•Washington, DC

2d•$56,000 - $72,000•Remote

About The Position

The Chapters Team mobilizes Active Minds Chapters and their members for civic engagement and advocacy aimed at mental health social change. The team supports chapters through three distinct mobilization phases: Foundational, Activated, and Mobilized, growing the number of peer mental health champions in the Chapter Network. The Senior Associate, Chapter Onboarding & Registration supports chapters in the Foundation and Activated phases, centering BIPOC and LGBTQ+ youth and young adults in program design and implementation of the program. This role focuses on enabling productivity and efficiency for pre-registration, registration education and mechanisms, direct chapter technical assistance, and quality assured data collection. The Senior Associate, Chapter Onboarding & Registration reports to the Senior Manager, Chapter Onboarding & Education. ABOUT ACTIVE MINDS Active Minds is a leading non-profit organization dedicated to promoting mental health awareness and providing resources for mental health support, with an emphasis on mobilizing youth and young adults. With a mission to reduce stigma and encourage open conversations, Active Minds is a pivotal force in fostering a supportive mental health community. To learn more, visit www.activeminds.org.

Requirements

Understanding the positive impacts of strong onboarding of people and chapters
Baseline knowledge of, or experience with, mental health as a field
Experience supporting programs and/or designing training programs centering youth and young adults in schools and communities
A collaborative approach and team-oriented style, able to build strategic relationships and achieve common goals
Belief that equity and social justice are important and driven to hear, reflect, and act on this belief

Responsibilities

Support the Senior Manager, Chapter Onboarding & Education to onboard and educate chapters in the Foundation phase in mental health advocacy and mobilization. Support may include administration and logistics of trainings, data quality assurance and analytics, providing technical assistance via emails in the chapters’ inbox and through virtual meetings, and administering and preparing reports.
Support the Senior Manager, Chapter Onboarding & Education to provide chapters in the Activated phase with the tools, resources, and technical assistance to enhance those chapters’ work to provide peer to peer education. Support may include administration and logistics of trainings, data quality assurance and analytics, providing technical assistance via emails in the chapters’ inbox and through virtual meetings, and administering and preparing reports.
Provide project support, contribute to process improvement, and deliver content for the Senior Manager, Chapter Onboarding & Education in welcoming chapters into the network. Examples include preparing resources for delivery, arranging virtual meetings, and directly engaging with chapter members to ensure successful completion of programs.
Under strategy provided by the Senior Manager, Chapter Onboarding & Education, the Senior Associate will register and onboard chapters. This includes owning, executing, and improving the registration practices in Salesforce. The Senior Associate will deliver comprehensive onboarding materials that promote chapters’ understanding of best practices and resources. Provide follow-up to new chapters to further normalize best practices in chapter development and support new chapters with implementation.
Under the guidance of the Senior Manager, Chapter Onboarding & Education, support the stipend payment process for the Chapter and Conference programs by collecting and saving necessary documentation and collecting and submitting receipts promptly. The Senior Associate will contribute to processes for specific projects in terms of dissemination of stipends and tracking expenses.
Under the strategy provided by the Senior Manager, Chapter Onboarding & Education, the Senior Associate will ensure data is clean and accurate on a regular basis. This will also include entering and reviewing school information, enrollment information, Chapter roster collection, programmatic reporting, and other key data points as determined by Active Minds. Additionally, the Senior Associate will engage in data analytics to understand trends, response rates, and other key metrics of the program.
Through determined mechanism and frequency, collect and analyze program, reach, impact, and roster information, with guidance from the Senior Manager. Track and report projects and deliverables.
Support the Senior Manager, Chapter Onboarding & Education to achieve program equity goals through the dissemination of resources to foster safe, inclusive, spaces where youth and young adults from varying identities feel seen, engaged, heard, and prioritized in meaningful ways in their communities.
The Senior Associate will provide tailored technical assistance to segments of the Chapter Network determined by strategic priorities. This will include conducting independent research and using available data to provide technical assistance to meet the needs of the Chapter Network. Provide project support for engagement opportunities for the Chapter Network under the strategy provided by the Senior Manager, Chapter Onboarding & Education.
Additionally, the Senior Associate may provide project support under the guidance of the Manager, Chapter Mobilization & Engagement, for recruitment, selection, and building of training of the Student Advisory Committee (SAC) and other student leadership bodies.
Collaborate and communicate effectively across the Programs Team and across the organization.
Ensure relevant strategic goals are met or exceeded on time.
Represent Active Minds externally as needed at conferences, meetings, trainings, and other events.
Participate in organization-wide miscellaneous duties as needed.