Senior Assistant Store Manager
About The Position
Caliber Car Wash, founded in 2018 in Atlanta, GA, aims to be a "best in class" car wash company by improving the customer experience. With over 50 locations across the southeast and Texas, the company projects growth to over 100 sites within three years. Caliber is committed to serving its communities through superior customer service. The company's purpose is to improve people's lives by offering career opportunities and professional growth to teammates, and by providing exceptionally clean cars through an outstanding customer experience. The Senior Assistant Store Manager is a crucial role, ensuring the highest level of customer service satisfaction within the car wash operation.
Requirements
- Goal-driven leader with strong, clear communication
- Minimum 2 years of management experience (service industry strongly preferred)
- Proven ability to develop teams, build relationships, and drive results through others
- Ability to own and drive performance, including memberships, upsells, and conversions
- Ability to hold the team accountable to daily, weekly, and monthly sales targets
- Ability to coach team members on sales behaviors and execution
- Ability to monitor key performance metrics and act quickly to improve
- Ability to lead from the front, engage customers, and model the sales process daily
- Proactive operator who plans ahead and consistently meets deadlines
- Customer-focused mindset with pride in running a high-performing location
- Strong listener with solid organization, problem-solving, and follow-through
- Team-first mentality with a positive, accountable attitude
- Flexible availability, including weekends and peak business hours
- Comfortable working 8–10 hour shifts, including opening and closing
- Ability to step in and lead the operation in the absence of the Store Manager
- Confident with computers, POS systems, and basic reporting tools
- Strong attention to detail and seeing things through to completion are a must
- Good attitude and a strong work ethic
Responsibilities
- Own and drive sales performance, including memberships, upsells, and conversions
- Hold the team accountable to daily, weekly, and monthly sales targets
- Coach team members on sales behaviors and execution, not just outcomes
- Monitor key performance metrics (conversion rate, ticket average, retention) and act quickly to improve
- Lead from the front, engage customers, and model the sales process daily
- Communicate company goals and expectations clearly to the team
- Recognize performance and coach opportunities in real time
- Investigate and resolve customer questions, problems, or complaints
- Ensure the growth of the business and stay committed to the company’s success
- Step in and lead the operation in the absence of the Store Manager
- Communicate with SSC on site needs, issues, and opportunities
- Ensure a safe, clean, and well-maintained work environment at all times
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401K
- Vacation Paid Time Off
- Employee Assistance Program
- Voluntary Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
