Senior Assistant Director, Recreation and Wellness Services

Kent State University•Kent, OH

45d

About The Position

Provide direction for the daily operations of Recreation and Wellness Services. Manage assigned recreational programs and department functions. Lead all marketing initiatives for the department and provide leadership and oversight of Membership and Guest Services, including Pro Shop operations. Reports to Senior Associate Director, Recreation and Wellness Services or other designated supervisor.

Requirements

Master's degree in Sport Administration, Recreation Administration, Physical Education, or a relevant field.
Three years of progressively responsible experience in recreational services or a relevant field, to include at least two years in a supervisory or lead capacity.
Specific licensures/certifications may be required for specific positions.
CPR, AED, and First Aid certifications required.
Assessment metrics and analysis
Budgeting procedures and policies in higher education
Best practices in recreation
Risk and safety practices relative to recreation services
Americans with Disabilities Act (ADA) and Title IX
Desktop office computing applications, including Microsoft Office Suite
Written, verbal, and interpersonal communication
Handling difficult situations involving conflict with patrons
Interpreting and applying policies in a consistent manner
Multi-tasking while managing multiple projects and assignments with strict deadlines
Evaluating programs/services and making recommendations
Developing safe, inclusive, and diverse programs and services
Developing and delivering presentations
Be detail-oriented and highly organized
Deal with a variety of situations and people in a balanced manner
Manage people and projects
Work independently and interact effectively as both a leader and as a member of a team, working collaboratively within and outside the department
Perform strategic planning and analysis provide leadership and direction
Mentor, train, and instruct student and professional employees
Work with diverse populations in an effective manner

Responsibilities

Assist Senior Associate Director in coordinating the daily operations of Recreation and Wellness Services; participate in the development and implementation of departmental policies and procedures; ensure delivery of quality customer service.
Assist Fiscal Manager with monthly membership payments and reconciliation.
Develop and launch Departmental strategic marketing plan.
Provide leadership and oversight of Membership and Guest Services, Pro Shop and Departmental marketing initiatives.
Serve as University Communications and Marketing Lead for the Department.
Coordinate community outreach, fundraising and sponsorship opportunities for the department.
Develop an ongoing assessment process, schedule, and tools to assess student learning outcomes, customer satisfaction, facility needs, and other items and metrics.
Assist Senior Associate Director with planning and implementing membership and guest assessments and evaluations.
Direct assigned recreational programs and functions, which may include but not be limited to fitness, wellness, aquatics, community programs, membership services, marketing facilities management, and operations.
Plan, monitor, and maintain program budget; prepare and maintain program reports and records.
Oversee maintenance of recreational facilities for assigned areas of responsibility.
Review programs and services to ensure safety and risk management practices are followed and make recommendations for enhancements.
Hire, train, and supervise area-specific staff.
Serve on university, division, and department committees as needed or requested by Senior Associate Director.
Perform related duties as assigned.