Senior Area Customer Service Coordinator, Hospitality

Ricoh Americas Holdings•New York, NY

5d•Onsite

About The Position

Under the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator, Hospitality delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. This position will work closely with client’s office administration to ensure we represent the customer’s culture to the external world. This position is focused on and includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail.

Requirements

Requires high school diploma or equivalent
Requires 1-3 years of experience in the field or in a related area.
Exceptional organizational and coordination capabilities
Strong professionalism and integrity in all interactions
Excellent verbal and written communication skills
Proven ability to deliver outstanding customer service
Proficient in Microsoft Office Suite and general PC applications
Effective problem-solving and critical thinking skills
Skilled in operating audio-visual equipment
Ability to work independently with minimal supervision
May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information
Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

Nice To Haves

Experience working in Headquarters environment preferred

Responsibilities

Greet visitors/guests -validate against guest lists, provide badge, parking validation as necessary
Serve as company concierge in regard to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.
Coordinate catering for meetings with support staff and caterers
Maintain and update company phone & speed dial lists
Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
Assist with audio visual equipment for meetings
Back up clerical support for Executive Assistants
Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities
Vendor procurement and coordination for special projects
Assist in daily management of facilities and provide support to Executive Level client facing staff
Routinely inspects Site Procedures Guide for accuracy and compliance
Knowledgeable of all contracted services within assigned customer accounts
Performs daily visual inspection of site services and Ricoh and customer compliance to safety.
Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.
May require “standing in” for absences or vacations of the onsite resources, that may also include site leadership.
Perform other duties as assigned