FAMILY ENTERTAINMENT GROUP LLC-posted 2 days ago
Entry Level
Reno, NV
501-1,000 employees

The Senior Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

  • Greet and assist guests with a friendly and helpful attitude
  • Operate point-of-sale systems and handle cash, credit, and vouchers accurately
  • Stay informed about promotions, returns, exchanges, and security procedures
  • Maintain records related to daily sales and transactions
  • Monitor the arcade floor for safety concerns and address security risks when observed
  • Answer guest questions about games, activities, and merchandise
  • Load tickets and prizes into machines and restock merchandise displays
  • Demonstrate and explain arcade games or products to guests
  • Handle guest complaints professionally and escalate when necessary
  • Clean games, tables, counters, and shelves to ensure a tidy environment
  • Conduct inventory and assist with stocking items
  • Troubleshoot and clear token or ticket jams
  • Support minor game maintenance and assist with moving games or equipment
  • Take out trash and assist with general cleanliness and organization
  • Perform any other duties as assigned by the General Manager
  • High school diploma or equivalent required
  • Friendly, professional demeanor with strong communication skills
  • Ability to work flexible shifts, including nights, weekends, and holidays
  • Basic math and cash-handling skills
  • Able to lift up to 30 pounds and stand for extended periods
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