Senior Applied AI Engineer

Microsoft•Redmond, WA

About The Position

Microsoft Dynamics 365 powers mission-critical business operations across the globe. Within this ecosystem, the Customer Experience Applications (CX Apps) team delivers Dynamics 365 Sales and Service an AI-native solution enabling organizations to build intelligent, scalable, and omnichannel customer service operations through voice, chat, SMS, and more. As a Senior Applied AI Engineer, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both software engineering and AI skills. You’ll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges. In this role, you are expected to demonstrate solid software engineering fundamentals - including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members. We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

8+ years professional software development with at least one of the following C#/C++/Java.
8+ years of professional experience building cloud applications focused on front end development using technologies like React/JavaScript/TypeScript/CSS/HTML.
Experience delivering Dynamics 365 and/or Power Platform solutions.
Expert knowledge on building responsive and engaging front end and scalable backend.
3+ years of experience with GenAI, LLMs, or agentic systems.
Experience with design and implementation of enterprise-scale services.
Experienced in architecting, building, and maintaining UX component libraries that adhere to modern web standards.
Solid Experience in AI Agentic development and leveraging AI Development.
Excellent verbal, written, and cross-team collaboration skills are essential to succeed in this role.
A team player and collaborator, across time zones and diverse stakeholder groups.
Passion for improving software quality and engineering excellence.
Experience in developing, debugging, and supporting code in object-oriented languages and database querying languages.
Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.

Responsibilities

Envision, Design, implement, test, deploy, maintain, and improve our software components and services.
Develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.
Embrace and use state-of-the-art new technologies.
Participate in technical discussions and bring new ideas on the table.
Own quality of your code and fully leverage AI development tools to accelerate development.
Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint.
Develop software that empowers customers to optimize their business processes.
Work with key customers to enable faster adoption and meet their business goals.
Contribute to the positive, solution focused and creative team spirit.
Support less experienced team members in their progress and development.