Senior Applications/system Analyst (SharePoint)

TISTA Science and Technology Corporation-posted 6 days ago
Full-time • Mid Level
Remote
1,001-5,000 employees
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Are you a Senior Applications/system Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

  • Respond to a high-volume of mid to moderately technical inquiries from VA users, enterprise wide.
  • Create overall management and business automation process strategy and oversee implementation.
  • Assure the over all look and feel of a site and create a management strategy for keeping content fresh and up to date.
  • Participate in training customers and identifying repeatable issues that can be resolved in a knowledge article.
  • Document inquiry responses and problem resolutions prior to closing the ticket.
  • Extensive experience with the use of multiple different tools to determine best approach for site and page creation, operations, management, maintenance and development.
  • Expert in SharePoint Online, Power Platform (Power Automate, PowerApps, Power BI, Power Virtual Agent) and Office 365 Integration.
  • Should have up to date knowledge on all current software tools available.
  • Should have extensive experience in working with customer requirements and creating SharePoint Online sites.
  • Business Process Management (Intermediate).
  • Data analytics experience (Intermediate/Novice).
  • Knowledge of solution architecture and system integration (SharePoint Online).
  • Testing skills to test automation processes.
  • Ability to design the automation process.
  • Customer care communication skills.
  • ServiceNow or similar ticket tracking skills.
  • Knowledge of low-level computer languages (web based).
  • Basic coding skills.
  • Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
  • Eight (8) years of additional relevant experience may be substituted for education.
  • The ability to pass a Tier 2/Moderate Background Investigation.
  • above Industry Healthcare Benefits
  • Remote Working Options
  • Paid Time Off
  • Training/Certification opportunities
  • Healthcare Savings Account & Flexible Savings Account
  • Paid Life Insurance
  • Short-term & Long-term Disability
  • 401K Match
  • Tuition Reimbursement
  • Employee Assistance Program
  • Paid Holidays
  • Military Leave
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