About the position
U.S. Bank is seeking a Senior Application Systems Administrator for the Legal, Compliance and Privacy Technology team. Candidate would have experience with multiple platforms and applications to contribute toward the success of our technology initiatives. Responsible for designing, implementing, integrating, and supporting software-as-a-service vendor-hosted applications to support legal, compliance and privacy technologies. Supports the installation, configuration, and maintenance of applications. Participates in the design, configuration, problem diagnosis, maintenance, and installation of application systems. Validates system functionality after changes. Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels. Acts as subject matter expert for legal, compliance and privacy technologies. Identifies, mitigates and resolves potential risks, gaps and issues by driving technology implementation and system monitoring.
Responsibilities
- Design, implement, integrate, and support software-as-a-service vendor-hosted applications.
- Support installation, configuration, and maintenance of applications.
- Participate in design, configuration, problem diagnosis, maintenance, and installation of application systems.
- Validate system functionality after changes.
- Analyze, monitor, and fine-tune application systems for optimum performance.
- Act as subject matter expert for legal, compliance, and privacy technologies.
- Identify, mitigate, and resolve potential risks, gaps, and issues.
- Act as an escalation point for legal, compliance, and privacy technologies.
- Diagnose and debug software issues and manage vendor tickets.
- Interact with technology vendors to resolve escalated issues.
- Respond to inquiries and requests from stakeholders and technology users.
- Outline processes, training, and documentation.
- Participate in rotating on-call schedule for technology issues.
Requirements
- Bachelor's degree or equivalent work experience.
- At least 6 years' experience with the design, development, and support of technology infrastructure.
Nice-to-haves
- Technical troubleshooting skills.
- Experience with software installation and support.
- Engagement with vendors and SaaS applications.
- Support for internal customers.
- Experience with mid-range software and utilities.
- Familiarity with Microsoft Environment (Exchange, Purview, Windows Server, Firewalls, Ports, IIS, Azure).
- Knowledge of IT service change management and availability management.
- Experience supporting e-communication archives, data connectors, legal, compliance, and/or privacy applications.
- Work experience with Proofpoint, Smarsh, Onetrust, Exterro, Iron Mountain, RadarFirst or related technologies.
- Familiarity with REST-API and App Dev concepts.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
