Senior Application Support Tech - One Call/House Supervisors - FT Days

Sanford Health•Bemidji, MN

4d•$24 - $39

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. This role will be working opposite a counterpart for scheduling within the Bemidji Market. The position is a 32 hour a week role with the opportunity to work up to 36 hours a week. Schedule is as follows: Varying Monday - Friday Two 12 hour shifts of 6am-6pm opposite of your counterpart One eight hour shift of 8am-5pm working with your counterpart No weekends, No Nights, No holidays Summary Performs routine healthcare information system and application support. Handles advanced application support issues in addition to standard application support.

Requirements

Project management, critical thinking, problem solving and strong communication skills are essential.
Excellent interpersonal, and customer service skills, as well as strong presentation techniques required.
Experienced with Microsoft Office software suite.
Willing to travel to off-site facilities and training/certification sessions.
Advanced knowledge of specific application components.
On-call, after normal business hours and rotating weekends may be required.
Associate's degree required.

Nice To Haves

Bachelor's degree preferred.
Five years of relevant experience in a large healthcare facility preferred.
Clinical licensure is not required, however within the laboratory departments: Medical Technologist (MT), Medical Laboratory Scientist (MLS), or Medical Laboratory Technologist (MLT) preferred.

Responsibilities

Provides mentoring to application support staff and promotes team concept.
Possesses and maintains a broad knowledge of healthcare information systems and applications.
Utilizes analytic skills and experiences to investigate and resolve or escalate support issues.
Conducts, supervises and monitors training sessions.
Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.
Researches, analyzes and makes recommendations for application work flow improvements.
Establishes and documents standard operating procedures.
Mentors team members.
Monitors the creation and maintenance of training documentation or on-line training courses.
Performs installation, conversion, and maintenance of healthcare information system and applications.
Works with project leaders using project management principles to achieve specific outcomes.
Reports up to date project status to leadership regularly.
Resolves technical and functional application issues using analytical skills.
Creates and analyzes reports created using various reporting mechanisms.
Skillful and flexible at managing change.