VP1, Senior Application Support Lead

UOB•Phoenix, AZ

12h

About The Position

The Senior Application Support Lead is responsible and accountable for managing application support, provide solutions / alternatives for incidents, drive batch recovery, initiate & implement solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department.

Requirements

Degree in Computer Science or related discipline.
At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform.
Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals.
Significant domain knowledge in Cards Acquiring and Issuing.
Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter.
Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM.
Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
Excellent analytical, communication, and leadership skills.
Concise understanding of the system development life cycle.
Good problem solving, out of box thinking, analytical, system thinking and solutioning skills.
Fast learner, enjoy analytical work with attention to details and proactive in providing solutions.

Responsibilities

Provide Level 3 support for complex application issues and escalations.
Conduct root cause analysis and implement long-term solutions.
Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
Lead incident response and coordinate resolution efforts across teams.
Review and manage application changes and deployments.
Lead and mentor a team of support engineers, ensuring high performance and growth.
Collaborate with development, QA, infrastructure, and business teams to resolve issues.
Communicate effectively with stakeholders during incidents and post-mortems.
Ensure SLAs and KPIs are met consistently.
Drive process improvements and automation initiatives to enhance support efficiency.
Maintain and update support documentation, runbooks, and knowledge bases.
Ensure compliance with security and regulatory standards.
Participate in capacity planning and disaster recovery exercises.