Senior Application Support Engineer

London Stock Exchange Group • Saint Louis, MO

288d • $95,700 - $159,700

About The Position

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets. We are hiring for the new 'Technical Lead - FX Application Support' based in the Capital Markets Foreign Exchange Division. The successful candidate will handle production support activities of all the applications in the CMFX bucket and will be working with teams in the UK, US, Sri Lanka, and Singapore to ensure near 100% availability. As part of the IT Capital Markets FX Support Team, you get to be involved with handling user support issues, problem analysis, and bug fixes with deep-dive analysis into key applications.

Requirements

• Bachelor's degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.
• At least 5 years of in hand experience in any FOREX Application product support.
• Experience in scripting in one of the following languages: Perl, Bash, Python.

Responsibilities

• Acts as the Recovery Manager and escalation during recovery of major incidents and provides technical or domain expertise.
• Handles major incidents including defining and executing tasks, planning and driving break fix changes/recovery actions, assessing impact and tracing progress to ensure timely escalation.
• Provides input into the problem management process and owns actions as a result of the process.
• Follows ITSM processes and overall execution framework to maintain SLA and SLO.
• Captures information and facilitates the decision-making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval.
• Provides application configuration and maintenance, proposing application systems changes, better uses and enhancements.
• Delivers support to existing business users and investigates and resolves application errors, data discrepancies and queries, liaising with software suppliers as required to develop system enhancements.
• Defines acceptance tests for new or changed automated systems.
• Proactively continues to build and apply relevant domain knowledge that may relate to workflows, data pipelines, business policies, configurations and constraints.
• Develops and maintains CI/CD pipelines using Azure DevOps, GitLab CI/CD, or similar tools to automate software builds, testing, and deployment processes.
• Integrates automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases.
• Implements blue-green deployments and canary releases strategies to minimize downtime and risk during deployments.
• Implements comprehensive monitoring and alerting solutions using Datadog, Azure Monitor, Application Insights, and Log Analytics to proactively identify and address performance issues, anomalies, and security threats.
• Configures custom dashboards and reports to provide real-time visibility into the health and performance of FX trading systems and infrastructure.
• Configures alerts and notifications and responds to performance issues, security threats, and other incidents.
• Responds promptly to incidents, conducts root cause analysis, and implements preventive measures to mitigate future occurrences.

Benefits

• Annual Wellness Allowance
• Paid time-off
• Medical, Dental, Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan and Company match
• Basic life insurance
• Disability benefits
• Emergency backup dependent care
• Adoption assistance
• Commuter assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees