Senior Application Production Support Engineer

CVS Health • Cary, NC

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a dynamic and passionate Application Production Support Senior Engineer to join our Enterprise Integration production support team. This role will ensure the reliability and stability of mission‑critical integration systems. This role plays a key part in minimizing service disruptions by leading incident resolution and restoring services quickly in a fast‑paced production environment. The position has a direct impact on system uptime, operational resilience, and the overall experience of internal and external customers.

Requirements

• 7+ years of software development experience, including 4+ years working with REST APIs, microservices, and infrastructure (servers, databases, cloud platforms).
• Hands‑on production support experience for enterprise applications, with a demonstrated focus on system uptime, stability, and incident resolution.
• 1+ year of experience implementing monitoring and alerting tools such as Splunk, AppDynamics, Grafana, or similar platforms.
• Working knowledge of ITSM processes and tools, including ServiceNow for incident, problem, and change management.
• Ability to operate effectively in high‑pressure environments, including participation in 24/7 on‑call rotations when required.

Nice To Haves

• Experience applying AI or machine learning tools to improve production operations, monitoring, or incident response.
• Background in both software development and production support, enabling effective troubleshooting across the full application lifecycle.
• Experience leading or mentoring engineers and collaborating with cross‑functional teams and external partners.
• Healthcare industry experience, including familiarity with regulated production environments.

Responsibilities

• Lead resolution of critical production incidents for enterprise integration systems, coordinating with application, infrastructure, and vendor teams to restore services quickly and meet defined SLAs.
• Own root cause analysis and drive permanent fixes, including automation, monitoring, and performance improvements to reduce repeat incidents and downtime.
• Define, track, and report on service metrics and KPIs, providing clear status updates, incident reports, and risk communications to business and technical stakeholders.
• Establish and enforce integration support standards, including documentation, runbooks, data flow diagrams, and troubleshooting playbooks, ensuring audit and policy compliance.
• Provide technical leadership to the support team by mentoring engineers, assigning clear ownership, and continuously improving support processes and system reliability.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level