BEAL NEVADA SERVICE CORPORATION-posted 2 months ago
Full-time • Senior
Plano, TX

The Senior Application Engineer – Banking Systems is responsible for the operational stability, maintenance, and support of critical banking software applications, including the FIS core banking platform, Q2 digital banking system, and the MANTL account origination platform. In this senior role, you will manage and maintain core banking and supporting software solutions by collaborating with internal IT teams, business units, and vendors to install, update/patch, secure, monitor, troubleshoot, and optimize these application environments. A key focus is ensuring high availability of customer-facing digital banking services (online and mobile banking) through proactive monitoring, timely incident resolution, and continuity planning. This position also leads efforts in integrating new features or third-party solutions into the banking systems and guarantees that upgrades or changes meet technical requirements without disrupting existing services. Strong technical acumen, problem-solving abilities, and effective communication skills are essential for success in this role. This is a full-time, permanent position based on-site in Plano, TX, working closely with both business stakeholders and technology vendors to support the bank’s core and digital platforms.

  • Plan and execute regular maintenance activities, including applying vendor patches and software upgrades for the core banking system (FIS) and related platforms.
  • Administer user accounts, roles, and access permissions across FIS core, Q2, and MANTL systems.
  • Oversee and support integrations between the core banking platform and auxiliary systems such as the Q2 digital banking platform and the MANTL origination software.
  • Continuously monitor application performance, system logs, and interfaces to detect and prevent service disruptions proactively.
  • Serve as the top-tier (Tier 2/3) support contact for core banking and digital banking application issues.
  • Act as a primary liaison with software vendors (FIS, Q2, MANTL) for product support, patches, and upgrades.
  • Maintain comprehensive system documentation, including configuration settings, integration workflows, maintenance schedules, and standard operating procedures.
  • Review existing application setups for effectiveness and identify opportunities to improve or streamline processes.
  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • Minimum 7-9 years of experience in Information Technology, with at least 4-6 years in application support or systems administration of core business applications.
  • Strong hands-on experience with enterprise Windows Server environments, including familiarity with Active Directory, DNS, IIS, and related Microsoft infrastructure.
  • Demonstrated experience administering or supporting banking software such as FIS core banking platforms, digital banking platforms like Q2, or account origination systems.
  • Proven ability to troubleshoot complex application issues in a high-pressure, critical environment.
  • Excellent verbal and written communication skills, with the ability to translate technical issues for non-technical stakeholders.
  • Highly organized with attention to detail, especially in following change management procedures.
  • Experience supporting a core banking system or online banking solution in a bank or credit union environment.
  • Familiarity with vendor-specific admin consoles and tools.
  • Basic scripting skills (PowerShell, Bash, or similar) to automate routine tasks or data extracts.
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