Senior Application Engineer Commercial AC

GE Appliances • Louisville, KY

86d

About The Position

As a GE Appliances' Senior Application Engineer - Commercial AC, you will provide technical expertise and support on GE Appliances' Zoneline and Air Conditioning products, partnering with sales teams, architects, engineers, contractors, builders, and owners to address product and application questions. This role also captures customer needs and feedback to inform and influence product development.

Requirements

• Bachelor's degree in engineering, or equivalent experience.
• Minimum of 5 years of industry experience in HVAC application engineering, technical sales support, or related roles.

Nice To Haves

• Broad knowledge of HVAC systems, installation methods, and building codes.
• Experience in diagnosing and resolving complex product and application issues through advanced technical analysis.

Responsibilities

• Partner with architects, specifying engineers, contractors, and builders to ensure proper application of Zoneline products, including design considerations, installation methods, and accessory requirements.
• Develop and maintain technical resources such as the Architects and Engineering Manual, and review marketing materials for technical accuracy.
• Provide technical support to distributors, customers, and sales teams on product sizing, installation, troubleshooting, and application questions.
• Perform heat loss/heat gain analyses from building plans and seasonal performance factor analyses to support sales and customer decisions.
• Deliver product training to customers and sales teams, support national trade shows, and respond to product inquiries via email, internet, and phone.
• Advise on building codes and product application requirements, ensuring compliance and competitive positioning.
• Monitor competitive product designs and applications, providing insights to Product and Marketing teams.
• Capture customer feedback and influence product or accessory enhancements to meet evolving needs.
• Partner with Technology teams to ensure new products meet customer expectations and specifications.
• Provide field feedback to Design Engineers on existing and new products, and assist in evaluating product accessories such as thermostats.
• Review use and care manuals to confirm clarity, accuracy, and completeness.
• Assist Product Quality Engineers with field investigations and root cause analysis of product performance issues.
• Conduct field visits to identify root causes of technical problems, and support communication of findings to sales teams.
• Actively engage in promoting product safety and quality, ensuring customer and business needs are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree