Senior Application Customer Support, Remote, USA

Gainwell Technologies

267d • $56,300 - $80,400 • Remote

About The Position

As an Senior Application Customer Support, Remote, USA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Requirements

• Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Experience working with organizational functional and personnel.
• Experience working with fax machines, computer software and telephone technology.
• Experience working with help desk software.
• Business and analytical problem solving skills.

Responsibilities

• Analyzes inquiries through use of personal knowledge of the particular functional subject matter.
• Augments knowledge with reference materials as needed.
• Provides response and takes appropriate action to resolve inquiries.
• May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
• Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
• Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
• Collaborate with other support staff in developing appropriate responses.
• Continually reviewing issue and enhancement request processes to identify enhanced workflows.
• Working on assigned tasks for Operational and client projects as assigned.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services