Senior Application Consultant

Bright Horizons•Newton, MA

2d•$178,135 - $187,037•Remote

About The Position

Bright Horizons Children's Centers LLC Senior Application Consultant This is a remote role. Responsibilities: Serve as the implementation expert and advisor for EdAssists education benefit solutions, responsible for designing and delivering software solutions for tuition reimbursement and loan repayment programs and ensuring smooth deployment, client adoption, and long-term success for enterprise clients. This role leads full implementations for large clients, from requirements gathering and system configuration through integrations, reporting, user acceptance testing, launch, and post-launch support, and configures systems to meet client policies and compliance needs. The consultant partners with engineering, operations, analytics, product, and project management teams to define system requirements, data mappings, and integration specifications. The role oversees validation activities including UAT, configuration audits, and production readiness checks, provides training and enablement to clients and internal teams, advises on rollout and adoption strategies. Mentors other application consultants to develop and apply best practices. The consultant works with Project Managers to define scope, manage timelines, mitigate risks and project performance, and maintain budgets. The position delivers billable consulting services to support revenue goals. Conveys client feedback to Product and validates new features. Domestic travel up to 25%. This is a remote role.

Requirements

Bachelors degree in Computer Science, Information Technology, or a related field and four years of experience with internal/external software consulting and implementation.
Experience must include four years each of the following: creating documentation to support implementation and post-implementation; partnering with cross-functional teams to define specifications and perform data mapping for reporting; configuring software platforms in line with client business rules, policies, and integration needs; applying project management methodologies and using tools such as JIRA or Monday.com to track project progress; using CRM tools such as Salesforce or internal platforms to support customer engagement and solution delivery.
Experience must include three years delivering training sessions for client and internal teams on software configurations and workflows.
Domestic travel to unanticipated sites up to 25%.

Responsibilities

Serve as the implementation expert and advisor for EdAssists education benefit solutions
Responsible for designing and delivering software solutions for tuition reimbursement and loan repayment programs and ensuring smooth deployment, client adoption, and long-term success for enterprise clients
Lead full implementations for large clients, from requirements gathering and system configuration through integrations, reporting, user acceptance testing, launch, and post-launch support, and configures systems to meet client policies and compliance needs
Partner with engineering, operations, analytics, product, and project management teams to define system requirements, data mappings, and integration specifications
Oversee validation activities including UAT, configuration audits, and production readiness checks
Provide training and enablement to clients and internal teams
Advise on rollout and adoption strategies
Mentor other application consultants to develop and apply best practices
Work with Project Managers to define scope, manage timelines, mitigate risks and project performance, and maintain budgets
Deliver billable consulting services to support revenue goals
Convey client feedback to Product and validates new features