This is a remote position for candidates residing in Florida only, allowing them to work from home. However, there may be occasional situations that require work to be performed on-site at an assigned Lee Health location. The role is responsible for advising the organization on best practices within the ServiceNow platform to create lasting value and enhance experiences. Key responsibilities include delivering proof of concept and final capability demonstrations of ServiceNow development to stakeholders, designing, developing, and implementing new features, modules, and functionalities within ServiceNow to enhance business processes and workflows, and configuring and integrating ServiceNow with other third-party applications and systems to ensure seamless data flow and interoperability. Additionally, the role involves performing system upgrades, patches, and enhancements in alignment with industry best practices, monitoring system performance, troubleshooting issues, and implementing corrective actions to ensure optimal uptime and availability. Staying current with emerging ServiceNow features, capabilities, and best practices is essential, as is providing mentorship, guidance, and support to other technical team members.