Intercom-posted 8 months ago
$192,400 - $223,600/Yr
Hybrid • San Francisco, CA
501-1,000 employees
Professional, Scientific, and Technical Services

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

  • Design, build, and manage scalable data pipelines and ELT processes to support a robust, analytics-ready data platform.
  • Partner with engineering, analytics, and business teams to understand data needs and ensure accurate, insightful data solutions.
  • Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
  • Conduct in-depth data analysis and build custom models to support strategic business decisions and performance measurement.
  • Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
  • Create scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
  • Develop a strategy and technical pipeline for evaluating research output impact using citation metadata.
  • Write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code.
  • Familiarity with the modern data stack; DBT and Snowflake experience are a big plus.
  • Exhibit great judgment and sharp business and product instincts.
  • Practice excellent communication skills, tailoring explanations of technical concepts to a variety of audiences.
  • Exposure to Apache Airflow or other DAG frameworks.
  • Experience with Tableau, Looker, or similar visualization/business intelligence platform.
  • Experience with operational tools and business systems such as Google Analytics, Marketo, Salesforce, Segment, or Stripe.
  • Familiarity with Python.
  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for Intercomrades, friends, and family!
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