Priceline-posted about 1 year ago
$90,000 - $120,000/Yr
Full-time • Mid Level
Hybrid • Dallas, TX
Administrative and Support Services
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The Senior Analyst, WFM Scheduling/Forecasting at Priceline plays a crucial role in the Workforce Management team by leading the development and execution of strategic operations forecasts and scheduling plans for inbound and outbound contact volumes. This highly visible position requires collaboration with various levels of Customer Care leadership and external partners, focusing on optimizing schedules and enhancing agent and customer satisfaction in a dynamic contact center environment.
