Senior Analyst - Workforce Management, Innovation & Reporting

CVS Health

92d • $46,988 - $112,200

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Sr. Analyst for Workforce Management, Innovation & Reporting will support the Sr. Manager and is responsible for testing and identifying new processes within the mySchedule tool used by 9000+ front store and pharmacy locations. You will also be responsible for supporting operations through report process documentation data analysis to influence future enhancements and support the operations of 180,000+ colleagues. Become a SME of the mySchedule tool to support business partners and the field. Perform testing of new mySchedule releases, drive enhancements, and identify creative solutions for business needs. Create and provide ongoing documentation of internal processes (i.e. job aid creation and reporting/SOP documentation). Ability to analyze large amounts of data to create reporting and identify business trends. Work cross-functionally with other teams to collaborate and execute on field facing strategies and internal workstreams.

Requirements

• 1+ years experience working across teams on initiatives with a high degree of complexity.
• 1+ year experience manipulating data and using reporting to drive business outcomes.
• 1+ year experience testing and deployment of software enhancements.
• Ability to travel up to 10% of the time.

Nice To Haves

• 2+ years of total business experience.
• 1+ year experience using mySchedule tool.
• Proven ability to deliver high quality professional communications, presentations, responses and analyses.
• Proven ability as a self-starter to take initiative and think outside of the box.
• Proven ability to deliver results in complex, fast-paced environments.
• Proven ability to work with multiple reports to synthesize insights.
• Strong interpersonal, written, and verbal communication skills.
• Familiarity with workforce management processes and extensive knowledge of retail business operations.
• Advanced skills in MS Office, Excel, Access, Tableau, and SQL.
• Experience in healthcare services and/or healthcare IT and digital health.

Responsibilities

• Support the Sr. Manager in testing and identifying new processes within the mySchedule tool.
• Support operations through report process documentation and data analysis.
• Become a Subject Matter Expert (SME) of the mySchedule tool.
• Perform testing of new mySchedule releases and drive enhancements.
• Identify creative solutions for business needs.
• Create and provide ongoing documentation of internal processes.
• Analyze large amounts of data to create reporting and identify business trends.
• Work cross-functionally with other teams to collaborate and execute on strategies.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for wellness screenings, tobacco cessation, and weight management.
• Confidential counseling and financial coaching.
• Paid time off and flexible work schedules.
• Family leave and dependent care resources.
• Colleague assistance programs and tuition assistance.
• Retiree medical access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree