Senior Analyst - U.S. Consumer Centurion Card Product Management

American Express • New York, NY

407d • $55,000 - $105,000

About The Position

The Senior Analyst for the U.S. Consumer Centurion Card Product Management at American Express plays a crucial role in supporting the product strategy and portfolio management of the exclusive Centurion Card. This position involves analyzing portfolio insights, collaborating with various partners to enhance customer experiences, and managing operational issues to ensure the card's value proposition remains competitive and appealing to ultra-high-net-worth customers.

Requirements

• 1-2 years of relevant experience
• Strong analytical, problem-solving and strategic thinking skills; familiarity with competitive analyses, performance reporting, and market research
• Passion for and/or thorough understanding of the premium and ultra-high-net-worth customer, with a focus on creating best-in-class products and services
• Exceptional relationship building and project management skills
• Ability to proactively and independently identify opportunities for improvement and drive results
• Strong verbal and written communication skills

Responsibilities

• Manage portfolio insights, including P&L and customer feedback, portfolio scorecards and competitive intelligence
• Collaborate with partners across the Enterprise to ensure seamless delivery of initiatives relating to the U.S. Centurion Card value proposition
• Collaborate with Centurion Servicing to enhance the customer experience
• Lead complaints monitoring, identification of operational issues and remediation

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed