Senior Analyst, Training Specialist - HR Service Delivery

Boston Scientific • Marlborough, MA

299d • $86,600 - $164,500 • Hybrid

About The Position

At Boston Scientific, we are committed to enhancing employee experience and operational excellence through high-quality HR services. We are seeking a Senior Analyst, Training Specialist to design, deliver, and optimize training programs for HR Service Delivery. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Requirements

• Bachelor's degree in Human Resources, Learning & Development, Business Administration, or a related field. Advanced degree preferred.
• 5+ years of experience in HR training, learning & development, or HR service delivery operations.
• Experience in developing and facilitating training programs for HR professionals.
• Strong knowledge of HR operations, case management systems (e.g., OneConnect), and HR service delivery models.
• Excellent instructional design skills and knowledge management expertise.
• Experience in HR compliance training.

Nice To Haves

• Strong technical aptitude and experience training on HR systems.
• Exceptional presentation and facilitation skills.
• Project management skills and the ability to balance multiple initiatives.
• Strong collaboration and stakeholder management skills.
• Analytical mindset with experience measuring training effectiveness.

Responsibilities

• Design and implement training programs for HR Service Delivery, including case management systems, HR processes, compliance, and service excellence.
• Create engaging training materials and facilitate sessions.
• Develop and manage a centralized knowledge repository for HR process documentation and training resources.
• Support training initiatives for HR compliance and regulatory requirements.
• Develop quality-focused training programs and conduct post-training assessments.
• Design and deliver training on the OneConnect HR Case Management System.
• Develop user guides and training videos.
• Work closely with HR Operations, HR Service Delivery teams, COEs, and the Operational Excellence team to align training programs with business priorities.
• Establish training effectiveness metrics and continuously refine programs based on data and feedback.

Benefits

• Relocation assistance is not available for this position.
• Visa sponsorship is not available for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree