Senior Analyst, Strategy & Planning

Intercom•San Francisco, CA

35d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is seeking a highly detail-oriented and analytical Senior Sales Strategy and Planning Analyst with a strong track record in sales planning, improving sales productivity, and supporting strategic GTM initiatives. In this role, you'll influence the company's trajectory and collaborate closely with our GTM, Revenue Operations, and Finance teams. This is a unique opportunity to contribute to high-impact initiatives and help shape Intercom's global sales strategy as we continue to lead in AI-powered customer service.

Requirements

5+ years of experience in functions such as sales strategy, sales planning, sales operations, FP&A, or GTM Finance.
Experience in high-growth, performance-driven B2B technology companies, ideally SaaS or consumption-based business models, with sales teams of more than 100 people.
Strong analytical and quantitative skills with a data-driven approach to problem-solving.
Strategic and structured thinker with strong business acumen and a proven ability to translate business needs into actionable solutions.
Excellent communication and interpersonal skills.
Comfortable working independently and collaboratively in a fast-paced environment.
Solid understanding of sales compensation and incentive design in B2B technology contexts.
Collaborative team player with the ability to influence stakeholders across functions.
Results-oriented with the ability to thrive in a demanding, fast-paced environment.
Curiosity and eagerness to learn.

Responsibilities

Support annual, semi-annual, and quarterly sales planning, including org design, headcount deployment, capacity planning, goal setting, and quota assignment.
Analyze and track sales productivity across the organization, delivering actionable insights to drive performance improvement.
Partner closely with GTM, Finance, and RevOps teams to optimize and scale our GTM engine.
Support ad-hoc GTM strategic projects.
Build and maintain strong relationships with cross-functional stakeholders to ensure alignment and effective execution.