Senior Analyst, Security Operations

Verizon Communications • Bedminster, NJ

373d

About The Position

The Senior Analyst, Security Operations position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT), which operates 24/7 to ensure the safety and security of Verizon employees and customer information. The role involves responding to court orders and life-threatening situations, managing cases, and providing support to law enforcement while maintaining compliance with legal and company procedures. The position requires strong decision-making skills, the ability to multi-task under pressure, and effective communication with various stakeholders.

Requirements

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Experience in wireless, legal, customer service, or technical support.
• Ability to obtain National Security Clearance and adhere to ongoing requirements for cleared status.
• Willingness to work an in-office schedule including nights, weekends, and holidays.

Nice To Haves

• A degree in a relevant field.
• Proficiency with Verizon Wireless billing systems and MARS.
• Knowledge of Verizon Wireless Network and call processing.
• Strong interpersonal and organizational skills.
• Excellent oral and written communication skills.
• Ability to make critical decisions independently.
• Experience in a leadership role that involves collaboration to achieve results.
• Proven ability to drive results and demonstrate good judgment.
• Ability to prioritize and multitask without sacrificing attention to detail.
• Experience with Microsoft Office applications.

Responsibilities

• Communicating with law enforcement regarding life-threatening situations 24/7 by answering calls and authenticating the caller to provide necessary customer records.
• Demonstrating the ability to multi-task and make sound decisions under high-pressure situations.
• Ensuring all cases are documented and managed in compliance with applicable laws and company procedures, including responding to court orders and search warrants.
• Understanding and navigating multiple network systems to track and respond to emergency situations and court orders.
• Making sound decisions on when to escalate matters to management for optimal outcomes.
• Collaborating with departments such as Network, Security, and Legal to provide guidance on the release of company records.
• Providing feedback to leadership on call handling and operational gaps to drive quality improvement.
• Facilitating educational presentations for law enforcement agencies to support public safety initiatives.
• Adapting to rapid changes in technology and testing new enhancements for effectiveness and reliability.
• Managing workload effectively to complete high-priority tasks within compliance guidelines.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree